Lower north shore commuters in shock after Sydney Metro doors wide open at 100km/h

By ANNA USHER

Lower north shore commuters standing inside a packed Sydney Metro running between Chatswood and Crows Nest were shocked to find a door wide open while the service was making its way to Victoria Cross Station.

Video obtained by Mosman Collective shows a packed 8.01am carriage, with what appears to be two workers dressed in black blocking the exit.

Some travellers were seen filming the open doors – which had a “this door is out of service” sign written on the digital board above the exit.

The two workers, with earpieces in, were seen speaking into walkie-talkies as passengers stood silently while the train hit speeds of around 100 kilometres/hour.

Metro Trains Sydney Chief Executive Daniel Williams said the door fault was being investigated after it was identified about 8.01am with the service travelling between Chatswood and Crows Nest.

“There was Customer Journey Coordinator (CJC) and Customer Operations Lead (COL) on board the service,” Mr Williams said.

“They were contacted by our Operational Control Centre. They tried to remotely fix the issue. When this was unsuccessful, the OCC instructed the frontline staff to manually close the door.”

Mr Williams said two staff members stood by the door until the service came to a stop “to complete its short journey”.

“The door was able to be closed at the next station, and the metro removed from service,” he said.

“We apologise to customers for the concern this caused.”

Do you know more? Were you – or was someone you know – on this Metro service? We’d love to know more.